Relationships are at the core to everything we do
We pride ourselves on the strong relationships we build and develop with our customers. We invest heavily in recruiting, and nurturing, the best talent in the industry so that our customers can be sure of a high-quality, professional, and efficient service every single time. We firmly believe this a key differentiator for our organisation when compared to our peers and majors within the lubricants industry. One we are keen to retain and build upon.
Each of our customers is allocated a dedicated account manager who becomes their single point of contact for any requirement they may need and who ensures any matters are dealt with in a timely, and effective, manner. Maintaining a comparatively well-staffed external and internal account management teams enables us to go that extra mile in delivering products and services that meet our customers’ requirements. Each account manager has extensive knowledge of our range of lubricants and associated products, and develops strong relationships with their own portfolio of customers in order to understand each and every need.